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Case Study

Harel Insurance boosted employee productivity and customer satisfaction with a new web interface

Using technology to increase the productivity of its insurance agents is paramount for Harel Insurance. They wanted to develop agent applications that are easy to learn and use, and the ability to expose this interface to their customers for direct access.

Security, compliance with regulations, and API management were all critical elements for the project to succeed and using OpenLegacy’s Secure Web Gateway the deployed application successfully passed both an in-depth security audit, and a comprehensive performance benchmarking test, ensuring the ability to serve thousands of concurrent users.

The results led to improved agent experience, increased productivity and satisfaction. All accomplished without the need to re-write COBOL code and changeIBM i business logic — a risky move which could have taken months.

View the case study to learn how within a few hours, the team were able to bring a complex IBM i transaction (with multiple screens and business flows) into the agent portal using OpenLegacy’s open-standard API solution.

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“We couldn’t believe OpenLegacy was able to conform to all of our security, performance, and design constraints— and do so within days.”