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← FAQ

Why can't I log in to Hub, CLI, or the download site?

These are different identities on OL Hub.

  • Hub SaaS UI — Auth0 (email/password or configured SSO). See SaaS Platform & Deployment.
  • ol login --api-key — a Hub API key from API Keys Management, not your UI password. SSL errors usually mean a custom Hub URL or certificate, not a bad password.
  • Hub Enterprise SSO — Keycloak (or the configured IdP). Re-deploying Keycloak with the wrong hostname requires fixing the public URL; wiping the Keycloak volume is a last resort.
  • Download site — a separate OpenLegacy ID. Hub SaaS login will not always work there.

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