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← FAQ

How do I get, extend, or apply a Hub or runtime license?

Licenses are issued per tenant / product SKU, not as a generic file you invent locally. OL Hub SaaS and deployment is the control plane for tenant licensing.

Where to apply it

  • Hub SaaS — the tenant is licensed in the SaaS license portal. Runtime HTTP 500s with “license exceeded” or “time limit” usually mean the runtime key expired or does not match that environment.
  • Hub Light / Enterprise (on-prem) — apply the license in the Hub UI (or the documented Light license path). “Can’t update license” in the UI usually needs an admin role on that Hub.
  • CLI — CLI operations that talk to Hub need a valid Hub session or API key and a licensed Hub. A valid CLI install is not a substitute for a Hub license.
  • NFR / trial / partner renewals — request an extension from OpenLegacy. Do not reuse last year’s key.

If generation of a production license looks wrong (wrong SKU, Hub Light vs full), stop and have the license re-issued rather than pasting it into production.

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