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Challenges and Opportunities in Quick Customer Responses

Challenges and Opportunities in Quick Customer Responses

Customers on-the-go appreciate their service providers delivering meaningful, useful information to them – directly to their mobile devices. For example, imagine the effect of sending a[...]

Challenges and Opportunities in Quick Customer Responses

November 05, 2015

Customers on-the-go appreciate their service providers delivering meaningful, useful information to them – directly to their mobile devices. For example, imagine the effect of sending a[...]

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Responding to Customer Events with Agile Mode Tools

October 20, 2015

Engaging with customers in meaningful ways has become a central theme in customer retention. For example, IBM sights the importance of delivering “personally relevant and rewarding experiences” as[...]

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Legacy Modernization for Healthcare

September 22, 2015

It is a widely accepted myth that medicine requires complex, highly specialized information-technology (IT) systems. This myth continues to justify soaring IT costs, burdensome physician[...]

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